Optical Express Patient Care Specialist
6 days ago
Job Summary: As a Patient Advisor, you will play a vital role in making our patients feel comfortable and relaxed while providing a 5-star service. This involves building strong relationships with patients, performing diagnostic eye scans, and relaying patient information to optometrists for a smooth patient journey.
Responsibilities:
- Establish trust with patients through effective communication.
- Conduct diagnostic eye scans after full training.
- Communicate patient details accurately to optometrists.
- Maintain up-to-date patient records.
- Arrange affordable finance options for patients.
- Schedule consultations and surgeries with optometrists and surgeons.
Requirements: To succeed in this role, you should be driven and passionate, with excellent written and verbal communication skills. You must also demonstrate strong negotiation skills, be self-motivated, and possess strong organizational abilities. Additionally, being commercially aware while providing top-notch customer service is essential.
What We Offer:
- An industry-leading salary: £24,000 (pro rata).
- State-of-the-art working environments.
- 29 days annual leave.
- Free Laser Eye Surgery and Intraocular Lens Surgery.
- Free eye tests.
- Discounted prescription eyewear and sunglasses.
- Ongoing training and development opportunities.
- A pension scheme.
About the Role: If you believe you have the right skills and attributes for this position, we encourage you to apply.
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