Optical Express Patient Care Specialist

6 days ago


Dundee, Dundee City, United Kingdom Optical Express Full time
Company Overview: At Optical Express, we prioritize delivering exceptional patient care and outstanding clinical outcomes. Our commitment to investment in people and technology enables us to provide world-class services.

Job Summary: As a Patient Advisor, you will play a vital role in making our patients feel comfortable and relaxed while providing a 5-star service. This involves building strong relationships with patients, performing diagnostic eye scans, and relaying patient information to optometrists for a smooth patient journey.

Responsibilities:
  • Establish trust with patients through effective communication.
  • Conduct diagnostic eye scans after full training.
  • Communicate patient details accurately to optometrists.
  • Maintain up-to-date patient records.
  • Arrange affordable finance options for patients.
  • Schedule consultations and surgeries with optometrists and surgeons.

Requirements: To succeed in this role, you should be driven and passionate, with excellent written and verbal communication skills. You must also demonstrate strong negotiation skills, be self-motivated, and possess strong organizational abilities. Additionally, being commercially aware while providing top-notch customer service is essential.

What We Offer:
  • An industry-leading salary: £24,000 (pro rata).
  • State-of-the-art working environments.
  • 29 days annual leave.
  • Free Laser Eye Surgery and Intraocular Lens Surgery.
  • Free eye tests.
  • Discounted prescription eyewear and sunglasses.
  • Ongoing training and development opportunities.
  • A pension scheme.

About the Role: If you believe you have the right skills and attributes for this position, we encourage you to apply.

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