Ecommerce and Mail Product Onboarding Specialist
1 week ago
The Delivery Group Limited is seeking an experienced Ecommerce and Mail Product Onboarding Specialist to join their team. In this role, you will be responsible for designing and delivering solutions for clients, including WMS integrations, API interfaces, and CSV uploads.
Main Duties:
- Act as the conduit between the client and internal stakeholders to design and deliver a solution for our clients.
- Understand the customers process and where our integration lies, pre picking, post picking, pre data cleansing or post data cleansing.
- Work with the Internal teams to develop the product offering support to team members and the wider stakeholders in the business.
- Managing the onboarding process, deploying training to clients of how we utilise the systems correctly, understanding the clients constraints and developing a solution-based approach.
- Visiting the clients site for the first collections and being on Standby to assist with label carrier production on site or remotely.
- Installing or assisting to install any Hardware including label printers at clients sites.
- Acting as a point of contact for the newly onboarded client for the first 2 weeks of any integration.
- Being a team player and suggesting benefits to our own internal software to give clients enhanced products, productivity and visibility.
- Managing and communicating with the Business development managers of any issues or problems during the onboarding process.
- Reporting daily and weekly on the progress made to your internal teams and being a valued member of the business.
About You:
- Excellent attention to detail and process driven.
- Tenacity to chase items down to resolution.
- Confidence to hold business stakeholder to SLAs ensuring that best possible business outcome is achieved.
- Collaborative nature working with internal and external stakeholders with a solutions-based mindset whilst gatekeeping to ensure legal compliance.
- Enjoys being in the detail and getting accounts to balance. Understanding of a large opportunity and whats needed for that external stakeholder.
- Willingness and ability to understand complicated customer relationships.
- Displays curiosity to understand wider business issues to expand understanding and effectiveness of the team.
- Self-discipline and initiative.
- Goes above and beyond to meet deadlines/assist internal stakeholders.
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