Network Support Specialist
2 weeks ago
Rockfield Specialist Recruitment is seeking an experienced Network Support Specialist to join their team. As a key member of the Network Engineering Team, you will be responsible for delivering 2nd and 3rd line support on a range of services.
The ideal candidate will have a strong background in IT and networking, with experience in customer service and network operations. They will be able to effectively communicate with customers and internal stakeholders, and have a proactive approach to resolving issues.
Key Responsibilities:
- Monitor remote user satellite terminals and investigate and resolve reported network issues using a variety of software applications.
- Liaise with customers and internally for problem resolution and ensure customer networks are running optimally.
- Support a diverse array of deployed user terminals as part of a 24/7 on call rota.
- Configure and perform factory acceptance tests on VSAT terminals and Scytale hardware prior to deployment.
Requirements:
- Customer service and network operation experience.
- Ability and willingness to continuously learn and support new systems and services.
- Strong written and verbal communication skills.
- Knowledge of IP networking, switches, routers, firewalls, WAN/LAN topologies.
- Experience of network monitoring applications.
Desirable Requirements:
- CCNA/JNCIA qualification or demonstratable experience.
- Ability to communicate articulately by means of technical documentation and able to present to students confidently via training material.
Benefits include competitive salary, generous bonus, pension, and benefits, including on-site parking, sick pay, company bonus scheme, ride to work scheme, private medical cover, and on call allowance.
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