Retail HR Business Partner

7 days ago


Royston, Barnsley, United Kingdom Hotel Chocolat Full time
About Us

Hotel Chocolat is a UK-based premium chocolate brand known for its luxury gifts, drinking chocolate system, and high-quality products. With over 100 stores across the country, we're growing rapidly and seeking an experienced Retail HR Business Partner to join our team.

Job Summary

We're looking for a skilled HR professional with expertise in employee relations, employment law, and HR policy development. As a Retail HR Business Partner, you'll work closely with our Retail management teams, providing guidance, coaching, and support on HR-related matters.

Key Responsibilities
  • Advise and develop our Retail management teams on ER cases, disciplinary procedures, and HR matters
  • Support with completing and submitting Occupational Health referrals
  • Attend and chair weekly Retail HR Surgeries: provide advice, coaching, and guidance to Retail management teams
  • Travel to stores and premises throughout the UK and ROI to support ER cases and accompany the Retail HR Manager on store visits
  • Attend Retail Leadership Meetings and District Meetings
  • Lead on complex/higher risk ER cases, escalating to the Retail HR Manager when necessary
  • Assist and coach the Omnichannel HR Support Coordinator with low-level ER cases and act as a point of escalation for Retail HR queries
  • Contribute to ongoing creation and maintenance of Hotel Chocolat's HR policies and procedures
  • Review feedback from Retail Exit Surveys to identify patterns and trends, highlighting areas for improvement to the Retail HR Manager
  • Work with the HR Systems & Data Analyst to produce reports detailing key HR metrics for Retail and feedback on any patterns and trends
What We Offer

A competitive salary of £55,000 per annum, plus a range of company benefits, including:

  • 50% discount on all Hotel Chocolat products
  • 70% discount for you and your guests at our Rabot Estate hideaway in Saint Lucia
  • Pension scheme
  • Life assurance
  • Discounted gym membership
  • Hybrid working arrangement: two days on-site, three days remote
Requirements

To succeed in this role, you'll need:

  • Experience advising on and managing ER cases of varying complexity up to and including dismissals and appeals
  • Excellent knowledge and understanding of UK employment law, regulations, and best practice

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