Operational Support Team Member

5 days ago


Worcester, Worcestershire, United Kingdom Hcml Today Full time

Overview: Hcml Today is seeking a skilled Operational Support Team Member to join our team in Tewkesbury. This role will involve delivering high-quality support to the business, including customer-focused support and working closely with case managers.

Salary: The estimated salary for this position is £24,000 per annum, based on industry standards and the level of experience required.

Job Description:

Main Responsibilities:
  • Process incoming communications, scanning and directing them to relevant personnel
  • Greet visitors efficiently and record information for their visit
  • Manage invoices and resolve any queries
  • Provide administration support to case management teams
  • Chase clinical information in a timely manner, demonstrating professionalism while being assertive
  • Format documentation according to company brand and quality management standards
  • Arrange property maintenance as directed
  • Conduct reception duties and administration for the clinic in Barbourne – Worcester
  • Process Data Subject Access Requests according to ICO guidelines
  • Handle complaints via email and telephone
Skills & Knowledge:
  • Proficient in Microsoft Office software, including Excel, Word, Outlook, and PowerPoint
  • Familiar with data protection requirements and able to keep up-to-date with changes
  • Excellent telephone manner and interpersonal communication skills
  • Professional dress code when interacting with clients
  • Comfortable working independently or as part of a team
  • Ability to follow procedures and apply policies to work scope
  • 'Can-do' attitude when dealing with customer calls
  • Flexibility and resourcefulness in executing expected roles
  • Robust working knowledge of day-to-day activities related to Operations Support


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