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Service Advisor Expert

2 months ago

Fleet, Hampshire, United Kingdom Reed Full time

Service Advisor Role Overview

We are seeking an experienced Service Advisor to join our team at Reed in Basingstoke. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our workshop.

Key Responsibilities:

* Serve as the primary point of contact for customers seeking advice, servicing, and repairs for their vehicles.
* Manage communication between the workshop and customers, ensuring transparency and efficiency.
* Provide customers with estimates and timely updates on the status of their vehicle's service or repair.
* Accurately invoice and cost jobs for warranty/goodwill submissions.
* Present detailed invoices to customers and facilitate payment in accordance with company procedures.
* Monitor workshop job progress, advising service reception of any delays or complications.
* Offer guidance and advice on mechanical and diagnostic queries as requested by Technicians.

Benefits:

* 30 days holiday, including Bank holidays, plus additional holiday entitlement for length of service milestones.
* Discounted MOTs, Service & Parts.
* Life Assurance Benefit.
* BEN – Employee Assistance Programme.
* Excellent development opportunities.
* Role-dependent benefits such as toolbox insurance, company car scheme, and uncapped earnings potential through commission or bonus structures.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.