Event-Based Booking Expert
5 days ago
Empower Clients and Drive Business Growth with Innovative Solutions
">We're seeking a seasoned Customer Success Manager to collaborate with our key clients, develop strategic marketing initiatives, and provide exceptional customer experiences. As a highly skilled individual with a passion for account management or customer success, you'll thrive in our fast-paced environment and enjoy working with clients to drive business growth.
">About the Role:
">- ">
- You'll act as the principal point of contact for our most important clients, ensuring seamless access to our products and services.">
- Collaborate with cross-functional teams to execute customer plans effectively, leveraging your knowledge of the hotel industry, events, and/or MICE.">
- Develop and implement strategic marketing initiatives to promote the EventBeds platform, driving business growth and revenue expansion.">
- Manage group enquiries, providing tailored solutions to meet client needs and coordinating with the group booking team to deliver exceptional results.">
- Deliver comprehensive performance reports to clients, conducting thorough analyses and offering actionable insights to enhance their event experiences.">
- Maintain and update our CRM system meticulously, ensuring accurate data and effective customer engagement.">
- Pursue networking opportunities to build leads, foster industry connections, and stay up-to-date on market trends.">
About Your Skills and Qualifications:
">- ">
- You possess strong commercial acumen, with a proven track record in managing clients, driving business growth, and networking.">
- You have experience in the hotel industry, events, or MICE, which is a plus but not essential.">
- You're proficient in Microsoft Office tools, particularly Word, Excel, and PowerPoint, and familiar with major CRM systems.">
- You're a collaborative team player who thrives in fast-paced environments and enjoys working towards shared goals.">
About Us:
">NuBreed Hotels Limited is a dynamic company that offers cutting-edge event-based accommodation solutions to empower event organisers, venues, and ticketing companies. Our ambition is to become the market leader in event-based accommodation within the next few years, driven by innovative technology, data-led insights, smart contracting, and operational excellence.
">We celebrate learning, inclusion, well-being, compassion, and trust as core values, creating a vibrant culture that encourages personal and professional growth. If you're passionate about delivering exceptional customer experiences and driving business growth, we invite you to explore this exciting opportunity.
">We offer a competitive compensation package, including an attractive base salary, substantial bonuses related to success (OTE), and unlimited potential for growth and development within a global marketplace.
">Average Salary: £60,000 - £80,000 per year
">Driving Business Growth: Collaborate with clients to develop and implement strategic marketing initiatives, promoting the EventBeds platform and driving business growth and revenue expansion.
">Client Engagement: Act as the principal point of contact for our most important clients, ensuring seamless access to our products and services.
">Team Collaboration: Work closely with cross-functional teams to execute customer plans effectively, leveraging your knowledge of the hotel industry, events, and/or MICE.
">Vibrant Culture: Work in a dynamic and fun office environment with regular team social activities, exclusive discounts, and rewards programs.
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