Event-Based Booking Expert

5 days ago


Sheffield, Sheffield, United Kingdom NuBreed Hotels Limited Full time

Empower Clients and Drive Business Growth with Innovative Solutions

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We're seeking a seasoned Customer Success Manager to collaborate with our key clients, develop strategic marketing initiatives, and provide exceptional customer experiences. As a highly skilled individual with a passion for account management or customer success, you'll thrive in our fast-paced environment and enjoy working with clients to drive business growth.

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About the Role:

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  • You'll act as the principal point of contact for our most important clients, ensuring seamless access to our products and services.">
  • Collaborate with cross-functional teams to execute customer plans effectively, leveraging your knowledge of the hotel industry, events, and/or MICE.">
  • Develop and implement strategic marketing initiatives to promote the EventBeds platform, driving business growth and revenue expansion.">
  • Manage group enquiries, providing tailored solutions to meet client needs and coordinating with the group booking team to deliver exceptional results.">
  • Deliver comprehensive performance reports to clients, conducting thorough analyses and offering actionable insights to enhance their event experiences.">
  • Maintain and update our CRM system meticulously, ensuring accurate data and effective customer engagement.">
  • Pursue networking opportunities to build leads, foster industry connections, and stay up-to-date on market trends.">
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About Your Skills and Qualifications:

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  • You possess strong commercial acumen, with a proven track record in managing clients, driving business growth, and networking.">
  • You have experience in the hotel industry, events, or MICE, which is a plus but not essential.">
  • You're proficient in Microsoft Office tools, particularly Word, Excel, and PowerPoint, and familiar with major CRM systems.">
  • You're a collaborative team player who thrives in fast-paced environments and enjoys working towards shared goals.">
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About Us:

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NuBreed Hotels Limited is a dynamic company that offers cutting-edge event-based accommodation solutions to empower event organisers, venues, and ticketing companies. Our ambition is to become the market leader in event-based accommodation within the next few years, driven by innovative technology, data-led insights, smart contracting, and operational excellence.

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We celebrate learning, inclusion, well-being, compassion, and trust as core values, creating a vibrant culture that encourages personal and professional growth. If you're passionate about delivering exceptional customer experiences and driving business growth, we invite you to explore this exciting opportunity.

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We offer a competitive compensation package, including an attractive base salary, substantial bonuses related to success (OTE), and unlimited potential for growth and development within a global marketplace.

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Average Salary: £60,000 - £80,000 per year

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Driving Business Growth: Collaborate with clients to develop and implement strategic marketing initiatives, promoting the EventBeds platform and driving business growth and revenue expansion.

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Client Engagement: Act as the principal point of contact for our most important clients, ensuring seamless access to our products and services.

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Team Collaboration: Work closely with cross-functional teams to execute customer plans effectively, leveraging your knowledge of the hotel industry, events, and/or MICE.

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Vibrant Culture: Work in a dynamic and fun office environment with regular team social activities, exclusive discounts, and rewards programs.



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