Operational Efficiency Manager

2 weeks ago


London, Greater London, United Kingdom DGH Recruitment Full time

Join Our Team:

We are seeking an Operational Efficiency Manager to take the reins as a Process Improvement Manager, driving efficiency and delivering results that genuinely make a difference.

About the Role:

  • Shape and execute the process improvement strategy, working closely with the Head of Legal Project Management.
  • Prioritise and tackle processes across different divisions, pinpointing where improvements can deliver maximum impact.
  • Partner with Legal Project Managers, Legal Technology, and Product Development to implement effective solutions.
  • Map out 'as-is' and 'to-be' processes, providing clear roadmaps for change.
  • Monitor progress and ensure improved processes meet objectives.
  • Evaluate success using metrics and feedback, fine-tuning improvements continuously.
  • Champion best practices, sharing insights and lessons learned.

About You:

  • Proven experience in continuous improvement within a law firm or professional services environment.
  • Exceptional communication and influencing skills.
  • A self-starter mindset and ability to promote initiatives effectively.
  • Strong organisational skills with attention to detail.
  • A collaborative approach, capable of managing relationships diplomatically across diverse teams.
  • Confidence with systems, data analysis, and process mapping.

What We Offer:

A competitive £70,000 salary, hybrid working arrangements (three days on-site in London), and the opportunity to make a tangible difference in a dynamic team.



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