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Clinical Administrator Full Time

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom NHS Professionals Full time
Clinical Complaints Administrator

We are seeking an experienced administrator to join our Clinical Complaints Department. As a Clinical Complaints Administrator, you will be responsible for processing feedback about our Flexible Workers and Trusts.

Key Responsibilities:

  • Manage an allocated number of complaints/feedbacks, working closely with the Investigating Officer/Nurse Leads to ensure timely resolution.
  • Implement the NHS Professionals Complaints and Incidents Management Policy, entering data, tracking, and monitoring responses and compliance.
  • Record feedback and ensure timely logging onto the database according to specified categorisations and Risk Rank Matrix.
  • Communicate and liaise with senior managers and external stakeholders in connection with the investigation of complaints, incidents.
  • Manage, maintain, and develop the Alerts Database.

Requirements:

  • High quality data entry skills and demonstrable experience.
  • Experience of managing databases.
  • Office Administration skills - proficient on Excel and Word.
  • Show understanding of NHS Professionals processes and policies.
  • Experience of NHSP systems such as Staff Bank, CCM, eRec.

What We Offer:

  • Generous annual leave allowance - 27 days per year, plus bank holidays.
  • A commitment to talent management & development.
  • Pension – We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme.
  • Life Assurance.
  • Wellbeing Programme.
  • Employee Assistance Programme.
  • Employee Engagement & discounts platform.

NHS Professionals is the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. We are owned by the Department of Health and Social Care and reinvest any surplus directly back into the NHS. We are proud to be the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.