Service Delivery Director
2 weeks ago
Job Title: Service Delivery Director
Company: Acuity Care Group Limited
Location: Remote (hybrid 3 days in the office and 2 days from home)
Job Type: Full-time
Salary: Up to £55,000 per annum
Job SummaryWe are seeking an experienced Service Delivery Director to oversee all aspects of care coordination and on-call management, ensuring high-quality service delivery across all care packages.
Key Responsibilities- Supervise the team responsible for developing and managing package rotas, staffing allocations, and training/induction processes for new hires.
- Provide oversight of service development activities, including attendance, absence management, staff support, and supervision.
- Ensure the preparation of contingency and backup rotas at least 12 weeks in advance and allocate appropriately skilled staff.
- Manage and monitor annual leave, ensuring minimal disruption to service delivery.
- Oversee on-call operations, ensuring effective management and compliance with commissioned hours.
- Ensure accuracy in ACP logging and alignment between hours delivered and hours commissioned.
- Manage agency relationships and bookings, implementing reduction plans and seeking director approval as needed.
- Demonstrate capabilities in complex care management, including all aspects of package management and team leadership.
- Utilise People Planner software proficiently, perform data analysis, and present findings for performance management, targeted reviews, and Executive Leadership Team analysis.
- Proven experience in operational management within complex care, including all elements of package management.
- Proficiency in People Planner and other care management software.
- Strong analytical skills and experience in data analysis.
- Ability to present complex data clearly for performance management and executive review.
- Experience in overseeing care coordination and on-call management within a health and social care setting.
- Excellent communication, leadership, and organisational skills.
- 25 days annual leave + statutory bank holiday for permanent employees or equivalent
- Pension contributions
- Collaborative and supportive working environment
- Car allowance
- Statutory maternity/paternity leave
- Commitment to Health and Wellbeing
- 24/7 Free Access to a GP
- Health Cash Back Plans
- Wellbeing Programmes
- Retail and Supermarket Discounts
- Cost of Living Advice
- Confidential Advice Services
- Gym and Leisure Centre Discounts
- Free Counselling Sessions, including Cognitive Behavioural Therapy
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