Service Delivery Director

2 weeks ago


Nottingham, United Kingdom Acuity Care Group Limited Full time
Job Description

Job Title: Service Delivery Director

Company: Acuity Care Group Limited

Location: Remote (hybrid 3 days in the office and 2 days from home)

Job Type: Full-time

Salary: Up to £55,000 per annum

Job Summary

We are seeking an experienced Service Delivery Director to oversee all aspects of care coordination and on-call management, ensuring high-quality service delivery across all care packages.

Key Responsibilities
  • Supervise the team responsible for developing and managing package rotas, staffing allocations, and training/induction processes for new hires.
  • Provide oversight of service development activities, including attendance, absence management, staff support, and supervision.
  • Ensure the preparation of contingency and backup rotas at least 12 weeks in advance and allocate appropriately skilled staff.
  • Manage and monitor annual leave, ensuring minimal disruption to service delivery.
  • Oversee on-call operations, ensuring effective management and compliance with commissioned hours.
  • Ensure accuracy in ACP logging and alignment between hours delivered and hours commissioned.
  • Manage agency relationships and bookings, implementing reduction plans and seeking director approval as needed.
  • Demonstrate capabilities in complex care management, including all aspects of package management and team leadership.
  • Utilise People Planner software proficiently, perform data analysis, and present findings for performance management, targeted reviews, and Executive Leadership Team analysis.
Requirements
  • Proven experience in operational management within complex care, including all elements of package management.
  • Proficiency in People Planner and other care management software.
  • Strong analytical skills and experience in data analysis.
  • Ability to present complex data clearly for performance management and executive review.
  • Experience in overseeing care coordination and on-call management within a health and social care setting.
  • Excellent communication, leadership, and organisational skills.
Benefits
  • 25 days annual leave + statutory bank holiday for permanent employees or equivalent
  • Pension contributions
  • Collaborative and supportive working environment
  • Car allowance
  • Statutory maternity/paternity leave
  • Commitment to Health and Wellbeing
  • 24/7 Free Access to a GP
  • Health Cash Back Plans
  • Wellbeing Programmes
  • Retail and Supermarket Discounts
  • Cost of Living Advice
  • Confidential Advice Services
  • Gym and Leisure Centre Discounts
  • Free Counselling Sessions, including Cognitive Behavioural Therapy


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