People Operations Coordinator

2 months ago

Coventry, Coventry, United Kingdom Frasers Group Full time

About the Role:

We are seeking a highly organized and detail-oriented People Operations Coordinator to join our team at Frasers Group. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of event day and non-event day people activities, resulting in exceptional guest experiences.

Key Responsibilities:

  • Contribute to the delivery of event day and non-event day people activities, ensuring a world-class guest experience.
  • Support the administration of the department, ensuring deadlines and company processes are adhered to.
  • Support the workforce planning and resource deployment for major events and venue-associated activities, focusing on the provision of the right resources with the right skills and experience.
  • Manage the check-in process and variable people team for event day check-ins, ensuring all staff are in the right areas at the right time wearing the correct uniform.
  • Manage the people journey for all staff while on site, from clock-in to check-out, ensuring a positive experience throughout.
  • Ensure all laundry is collected and returned after every event day, in accordance with business needs, and manage stock levels to ensure there is always enough.
  • Assist in managing recruitment and selection events for future casual workers and take accountability for the successful welcome of all new recruits.
  • Ensure all recruitment administration is completed in a timely manner to decrease the length of time to hire and ensure an efficient onboarding experience.
  • Be fully conversant with the company time and attendance and recruitment systems, ensuring a consistent approach to the creation of master templates, repeat rosters, labor forecasting, payroll processing, and post-event financial reporting.
  • Manage the variable database, ensuring all staff are aligned to the right roles and departments, and their personal details are kept up to date.
  • Assist in the effective management of local payroll processing, following the agreed company protocol for processing, reporting, raising queries, managing holiday and absence-related deductions.
  • Follow all company protocols and processes in agency partner management, liaising with the Head of People Operations in circumstances where SLA standards fail, and support or advice is required, ensuring all agency staff are managed in accordance with venue guidelines and check-in protocols.
  • Proactively answer all queries and enquiries, including maintaining the People Operations Inbox, and ensure that the casual workforce feels valued.
  • Ensure all legal requirements are met and records are up to date for audit purposes, ensuring the operation is operated in accordance with current knowledge and practice, management, and measurement of all areas of responsibility, including H&S, Fire Regulations, and Employment Law.

Personal Specifications:

  • Availability to work flexibly to the business, including early mornings, evenings, and weekends.
  • Able to manage upwards and sideways to other departmental managers, accordingly to convey challenges and stand up for the right decisions.
  • Able to think on their feet and use their initiative and judgment to identify and resolve day-to-day problems.
  • Uses tact and diplomacy to exchange information and address sensitive issues.
  • Adjusts their work approach to accommodate the needs and preferences of others, considers how their actions will affect others, listens, and acts on suggestions made by others.
  • Superior communication, interpersonal, customer service, and presentation skills.
  • Ability to forge and maintain effective relationships with colleagues and team members.
  • Strong organizational and time management skills, with the ability to consistently hit critical deadlines.
  • Able to utilize a variety of platforms and systems to enhance processes and procedures, while constantly looking at ways technology can enhance the operation.
  • Excellent communication and interpersonal skills, capable of building relationships with customers, staff, and colleagues.
  • A self-starter with a passion for excellence.
  • Able to work as part of a team and individually.
  • Able to work in a fast-paced environment.
  • At least 1 year's experience of working in a similar role in an organization with a large casual workforce or in an industrial recruitment agency environment.

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