Client Relationship Manager

2 weeks ago


Liverpool, Liverpool, United Kingdom Pertemps TM Full time
About the Role

We are seeking an ambitious and self-motivated individual to join our team as a Business Development Manager at Pertemps TM. As an Account Manager, you will play a crucial role in developing and managing our client relationships, driving sales growth, and ensuring exceptional customer service.

Key Responsibilities
  • Operational Schedule Management: Create and manage operational schedules to ensure customer expectations and requirements remain at the forefront of our business.
  • Sales Order Process Oversight: Oversee the sales order process from start to finish, ensuring timely completion, setting delivery expectations, and providing updates on issues, queries, or delays.
  • Customer Service Leadership: Lead by example, providing exceptional customer service and ensuring visibility to your colleagues and the wider business.
  • Data Analysis and Reporting: Manipulate data and produce Key Performance Indicators (KPIs) to highlight trends and improvements for senior management.
Requirements
  • Previous Experience: Previous experience as an Account Manager in a fast-paced manufacturing environment is essential, with aerospace experience desirable.
  • Communication and Interpersonal Skills: Strong communication, interpersonal, and organisational skills are essential for effective internal and external delivery at all levels, fostering influence and collaboration.
  • Negotiation and Relationship Building: Proficiency in negotiation techniques alongside effective customer relationship building.
  • Technical Skills: Good working knowledge of Microsoft packages, intermediate/advanced level in Excel, and experience of using an MRP/ERP system.
  • Problem-Solving and Adaptability: Confidence in your abilities to achieve objectives, using all available resources to ensure clear delivery of products in line with specifications and permissions.
  • Conflict Resolution: Experience in handling difficult conversations.
  • Attention to Detail and Pressure Management: Strong attention to detail coupled with the ability to thrive under pressure, both autonomously and collaboratively.
  • Information Analysis and Planning: Ability to assimilate information from different sources to generate achievable plans.
What We Offer
  • Competitive Salary: Up to £30,000 DOE.
  • Generous Holiday Entitlement: 25 days holiday plus bank holidays.
  • Career Progression Opportunities: Opportunities for career progression within Pertemps TM.


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