Field Service Specialist
2 weeks ago
Key Responsibilities:
- Diagnose and repair technical issues with installations and equipment.
- Provide exceptional customer service and support to resolve customer complaints and queries.
- Collaborate with the technical team to share information and best practices.
- Document processes and follow company standard procedures and protocols.
Requirements:
- A UK Manual driving licence.
- Ability to work at heights and outside in various weather conditions.
- Problem-solving skills and ability to find suitable solutions for customers.
- Relationship-building skills and ability to deliver great customer service.
- Organised and customer-focused individual with a strong work ethic.
What We Offer:
- A competitive salary of £29,000, plus overtime and performance-based commission.
- 25 days of annual leave, including your birthday.
- A first-rate pension programme with up to 10% matching contributions.
- The ability to buy and sell up to 5 days of leave to suit your individual needs.
- Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance.
- Life insurance and a healthcare plan.
- Support for all family situations, including neonatal leave, maternity and paternity policies, and carers leave.
About Us:
Virgin Media O2 is a leading telecommunications company in the UK, offering a range of services including broadband, mobile, and TV. We pride ourselves on our customer-centric approach and commitment to innovation and excellence.
Next Steps:
If you think you have the skills and experience required for this role, please submit your application. We will review your application and contact you to discuss the next steps in the process.
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