Vistry Services Team Lead

6 days ago


Basingstoke, Hampshire, United Kingdom Vistry Group Full time
Vistry Services Team Lead

We are seeking an experienced Team Lead to join our Vistry Services division, overseeing the daily operations of our contact centre teams and driving business growth through exceptional customer service.

This role requires a proven track record in team leadership, excellent communication skills, and experience in managing teams in a dynamic contact centre environment. The ideal candidate will be able to motivate and develop their team members, while also identifying areas for improvement and implementing changes to drive business success.

Key Responsibilities:

  • Developing and implementing strategies to improve team performance and efficiency
  • Leading and motivating the team to achieve high levels of customer satisfaction and service quality
  • Identifying and addressing areas for improvement within the contact centre operation
  • Reporting daily performance metrics to senior management, informing strategic decisions
  • Coaching and developing team members to enhance their skills and knowledge

The estimated salary for this position is £48,000 per annum, with benefits including flexible working arrangements, annual leave, pension scheme, and volunteer opportunities.



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