Service Operations Manager

3 weeks ago


Peterborough, Peterborough, United Kingdom Teksan Full time
Job Overview

We are a global engineering company founded in 1994, committed to innovation and quality. Our dynamic work environment offers opportunities for growth, learning, and development in our R&D center.

As Service Operations Manager, you will play a crucial role in ensuring the smooth operation of our service team. Your primary responsibility will be to manage warranty claims from dealers, liaising with Tech Support when necessary.

Main Responsibilities:
  • Provide defect reports to Quality Departments.
  • Manage warranty claims from dealers, liaising with Tech Support when necessary.
  • Create and send warranty claim reports to Tech Support/Warranty Department.
  • Conduct weekly warranty meetings with Support team and prepare quarterly warranty invoice reports.
  • Liaise with OEM Warranty Departments on issues.
  • Manage spare parts sales for dealers and customers.
  • Prepare customer quotations for service visit requests.

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