IT Career Launchpad

Unleash your IT Potential

Baltic Apprenticeships is seeking a talented individual to join their team as a Technical Support Specialist.

As a Technical Support Specialist, you will gain hands on experience in a dynamic and supportive environment. You will work alongside experienced professionals, learning the latest technologies and industry best practices. The apprenticeship program is designed to equip you with the skills and knowledge you need to succeed in the IT industry.

In this role, you will work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.

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• Provide 1st line on-site support and remote support for multiple technologies
  
• Fact find and troubleshoot logged faults
  
• Provide support for hardware and software including network server and desktop equipment
  
• Managing incidents to resolution and within service level agreements, ensuring you provide high level customer service
  
• Assist 2nd and 3rd line support staff with new system/equipment installations both in their Tech Centre and at client sites
  

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary and Benefits

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• £15,000 - £17,000 per annum
  
• Monday to Thursday 8:30am-5:30pm, Friday 8:30am-4:30pm
  
• 29 days annual leave including Bank Holidays
  
• Quarterly performance-based bonus scheme
  
• Access to company vehicle (age restrictions apply) or reimbursed travel expenses for travelling to/from client sites
  
• Contributory company pension scheme
  
• Health and Wellbeing programme
  
• Company workwear provided
  
• Discounted access to personal equipment through their employee discount scheme
  
• Free on-site parking
  

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.