Junior Helpdesk Technician

3 weeks ago


Manchester, United Kingdom AJ Bell Management Limited Full time
Role Overview

We are seeking a highly skilled Junior Helpdesk Technician to join our Technology Services Department in Manchester.

In this role, you will be responsible for providing technical support to users, troubleshooting issues, and maintaining accurate records of user queries and resolutions.

Key Responsibilities:

  • Respond to user inquiries via email, telephone, and in person.
  • Resolve technical issues using diagnostic tools and procedures.
  • Maintain accurate records of user queries and resolutions.
  • Collaborate with colleagues to resolve complex technical issues.

Desired Skills and Qualifications:

  • Degree-level qualification in a relevant field (e.g. Computer Science, Information Technology).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proven problem-solving skills and ability to think logically.
  • Knowledge of MS Windows and Microsoft Office applications.

What We Offer:

  • Estimated Salary: £24,000 - £29,000 per annum, depending on experience.
  • Opportunities for career development and professional growth.
  • Flexible working arrangements to support work-life balance.
  • Comprehensive training program to ensure you have the skills and knowledge required to succeed in the role.
  • Employee recognition and reward schemes.

AJ Bell is committed to providing an inclusive and supportive work environment, and we welcome applications from candidates from all backgrounds.



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