Cloud Infrastructure Manager

4 weeks ago

Cheltenham, Gloucestershire, United Kingdom Ripjar Full time

Ripjar is a leading provider of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing, enabling organisations to enforce sanctions at scale and combat rogue entities and state actors.

**Core Infrastructure Team Mission**

The core infrastructure team at Ripjar is responsible for commissioning and maintaining the underlying IT infrastructure that supports the company's data analytics and intelligence solutions. These systems are provisioned in a hybrid public/private cloud environment, including clusters used for large-scale analytics and internal tooling.

**Job Overview**

The Infrastructure Manager will oversee the day-to-day management of the core-infrastructure team, ensuring the efficient provisioning, monitoring, maintenance, and troubleshooting of our mixed public and private cloud environment. This role requires a strategic mindset to design and implement infrastructure improvements while managing performance, capacity, and cost.

**Key Responsibilities**

  • Team Leadership: Oversee the day-to-day activities of the operations team, ensuring that processes run smoothly and efficiently.
  • Technical Oversight: Design and implement improvements to existing infrastructure as well as new services.
  • Performance Management: Assess and improve the performance of core-infrastructure team members, fostering a culture of continuous development.

**Operations Management**

  • Process Management: Establish and optimise processes that enable the team to independently handle routine tasks.
  • Jira Service Desk: Operate an internal facing service desk ensuring triage and timely ticket management.
  • Out-of-Hours Support: Coordinate out-of-hours support activities, ensuring a collective knowledge base for non-trivial SaaS support issues.
  • Incident Response: Manage and contribute to incident response efforts for infrastructure-related issues, ensuring timely resolutions.

**Capacity & Cost Management**

  • Capacity Planning: Conduct infrastructure capacity planning, utilising metrics to inform decisions and ensure readiness for business scaling.
  • Cost Tracking & Optimization: Monitor and optimise costs associated with infrastructure and services, ensuring alignment with budgetary goals.

**Compliance & Audits**

  • Compliance: Manage and contribute to recurring annual compliance activities, including ISO27001 and SOC2 audits.
  • Security: Ensure security best practice, including identifying potential threats and vulnerabilities, designing secure software systems, and implementing robust security measures.
  • Disaster Recovery Testing: Participate in disaster recovery testing, ensuring robust recovery processes are in place.

The successful candidate will have a minimum of 5 years in operations management, particularly within a platform/core infrastructure team. They will be able to lead, mentor, and develop team members, fostering a culture of continuous improvement. Proficiency in managing hybrid cloud environments and familiarity with relevant technologies and platforms are essential. Experience in designing and implementing scalable infrastructure solutions, as well as an appreciation of security best practice, are also required.

**Benefits**

  • Competitive salary DOE
  • 25 days annual leave, rising to 30 days after 5 years of service
  • Flexible Hybrid working - 2 days in the office and 3 days at home
  • 35 hour working week
  • Company Share Scheme
  • Private Family Healthcare
  • Employee Assistance Programme
  • Company contributions to your pension (Salary exchange scheme)
  • Enhanced maternity/paternity pay
  • The latest tech including a top of the range MacBook Pro
  • Free food and drink
  • Hybrid working from our Cheltenham, Bristol or London offices

Ripjar is committed to diversity and inclusion, and we believe that having people from different backgrounds, genders, and experiences ensures that we make decisions with a truly global perspective.

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