Experienced Hospitality Professional Wanted

1 week ago


London, Greater London, United Kingdom Urban Pubs & Bars Full time
About The Railway

The Railway is a thriving hospitality venue situated in the heart of Putney, opposite Putney train station. Our mission is to provide an exceptional dining and drinking experience for all occasions, whether it's a quiet evening out or a lively celebration.

Job Overview

We are seeking an experienced FOH Team Member to join our team. As a key member of our front-of-house team, you will be responsible for delivering outstanding customer service, ensuring seamless operations, and contributing to the overall success of our venue.

Salary and Benefits

We offer a competitive salary of up to £12.75 per hour, including Tronc. In addition to your hourly rate, you will also receive:

  • Career progression and promotion opportunities within our fast-growing independent hospitality group
  • A generous 30% discount on food and drink at our pubs, bars, and restaurants
  • An Employee Assistance Programme (EAP) to support your mental and physical well-being
Key Responsibilities

As a FOH Team Member, your primary responsibilities will include:

  • Providing exceptional customer service, ensuring that every guest has a memorable experience
  • Working collaboratively with the team to maintain high standards of service and quality
  • Managing cash handling and operating point-of-sale systems efficiently
  • Maintaining a clean and safe environment, adhering to health and safety regulations
Requirements and Qualifications

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers alike
  • Experience in a fast-paced hospitality environment, preferably in a similar role
  • Ability to work under pressure, prioritizing tasks and managing multiple responsibilities
  • A passion for delivering outstanding service and exceeding customer expectations
What We Offer

At Urban Pubs & Bars, we pride ourselves on being an award-winning hospitality group with a rapidly expanding portfolio of unique and vibrant venues. As a member of our team, you can expect:

  • A dynamic and supportive working environment, with opportunities for career growth and development
  • A comprehensive training program to enhance your skills and knowledge
  • A recognition and reward scheme to celebrate your achievements and contributions


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