Field Service Technician

3 weeks ago


Trowse Newton, Norfolk, United Kingdom Virgin Media Full time

Role Overview

As a Field Service Technician at Virgin Media O2, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our network. This role requires a strong technical aptitude, excellent communication skills, and a customer-focused approach.

Key Responsibilities

  • Install and maintain our network infrastructure, ensuring high-quality service delivery to our customers.
  • Diagnose and repair technical issues, providing timely and effective solutions to minimize downtime.
  • Collaborate with the technical team to share knowledge and best practices, driving continuous improvement.
  • Document processes and procedures, adhering to company standards and protocols.

Requirements

  • A UK Manual driving licence
  • Comfortable working at heights and in various weather conditions
  • Strong problem-solving skills and ability to find suitable solutions for customers
  • Excellent communication and relationship-building skills
  • Organized and motivated individual with a customer-focus

What We Offer

  • A competitive salary of £29,000, plus overtime and performance-based commission
  • 25 days of annual leave, including your birthday and all UK bank holidays
  • A first-rate pension programme with up to 10% matching contributions
  • Access to wellbeing benefits, including the Unmind App and BUPA medical coverage
  • Life insurance and a healthcare plan
  • Support for all family situations, including neonatal leave and excellent maternity & paternity policies

Next Steps

If you're a motivated and customer-focused individual with a strong technical aptitude, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss the next steps in the process.



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