Field Service Technician
3 weeks ago
Role Overview
As a Field Service Technician at Virgin Media O2, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our network. This role requires a strong technical aptitude, excellent communication skills, and a customer-focused approach.
Key Responsibilities
- Install and maintain our network infrastructure, ensuring high-quality service delivery to our customers.
- Diagnose and repair technical issues, providing timely and effective solutions to minimize downtime.
- Collaborate with the technical team to share knowledge and best practices, driving continuous improvement.
- Document processes and procedures, adhering to company standards and protocols.
Requirements
- A UK Manual driving licence
- Comfortable working at heights and in various weather conditions
- Strong problem-solving skills and ability to find suitable solutions for customers
- Excellent communication and relationship-building skills
- Organized and motivated individual with a customer-focus
What We Offer
- A competitive salary of £29,000, plus overtime and performance-based commission
- 25 days of annual leave, including your birthday and all UK bank holidays
- A first-rate pension programme with up to 10% matching contributions
- Access to wellbeing benefits, including the Unmind App and BUPA medical coverage
- Life insurance and a healthcare plan
- Support for all family situations, including neonatal leave and excellent maternity & paternity policies
Next Steps
If you're a motivated and customer-focused individual with a strong technical aptitude, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss the next steps in the process.
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