Client Account Director

4 weeks ago


London, Greater London, United Kingdom Avanade Full time
Role Overview

As a Client Account Lead at Avanade, you will be responsible for driving the full end-to-end customer engagement model from relationship development to ongoing delivery. This includes managing a portfolio of strategic accounts across the Comms, Media and Technology (CMT) sector, which includes Media and Entertainment, Software and Platforms, Telecommunications and High Tech clients.

Key Responsibilities
  • Full P&L accountability for each account/industry
  • Prioritise key aspects of account management and build exceptional relationships across client base
  • Leadership, planning, coordination and management of all sales and delivery activities to achieve sales and revenue targets
  • Leverage wider Avanade structure to support specific opportunities including pre-sales, sales, leadership etc.
  • Partner with the client and account teams to evolve customer and partner strategy to accelerate growth
  • Partner with Accenture and Microsoft leadership and account teams

About Avanade
  • Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
  • Real-time access to technical and skilled resources globally
  • Dedicated career advisor to encourage your growth
  • Engaged and helpful coworkers genuinely interested in you

Requirements
  • You have led and directed account-level sales and technology strategy, and road mapping for clients.
  • You have provided consistent and high-quality solutions from inception to managed service for the clients.
  • You have owned and updated the technology roadmaps for clients for both current and future needs.
  • You have strong account management skills effectively, leading quarterly technology reviews and innovation briefings for the team and clients. You share emerging tech and industry trends.
  • You can identify and drive cross-sell, upsell, renewal and emerging tech opportunities for the clients, maximizing the usage and deployment of Microsoft technologies.
  • You are knowledgeable about the client's industry pain points, opportunities and tech stack, challenge and improve their ideas with insights from the market and competitors.

What We Offer
  • Opportunity to work on exciting projects and contribute to the growth of Avanade
  • Collaborative and dynamic work environment
  • Professional development and training opportunities
  • Competitive compensation and benefits package


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