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Implementation Coordinator

1 month ago

Guildford, Surrey, United Kingdom Person Centred Software Ltd Full time
Job Description

At Person Centred Software Ltd, we are seeking an Implementation Coordinator to join our team. As an Implementation Coordinator, you will play a crucial role in ensuring the smooth implementation of our Connected Care products by providing administrative support to our customers and Implementations team throughout the customer on-boarding process.

This is a fixed-term position, and you will be responsible for:

  • Supporting the Implementations team with administrative tasks such as sending booking confirmations and setting up customer training invites
  • Ensuring a high level of accuracy on order handovers to ensure that they are in a 'ready to book' status
  • Setting up new customer orders on relevant systems
  • Monitoring the team email inbox and responding to queries and escalating where needed

What we are looking for:

  • Excellent customer service and communication skills
  • Strong organisational and time management skills
  • Previous administration and customer service experience
  • Experience of using CRM systems and scheduling tools would be highly advantageous

What we offer:

  • A competitive starting salary of up to £23,500
  • A bonus scheme
  • Hybrid working opportunities- 3 days a week in our modern Guildford office
  • 25 days holiday
  • A net zero pension scheme
  • Regular company meetings
  • Additional perks such as Cycle to Work Scheme, Staff discounts portal and Employee Assistance Programme

We are officially a great place to work, and we are committed to providing a supportive and inclusive work environment.