Field Quality Assurance Technician
7 hours ago
Job Description:
As a Field Quality Assurance Technician with Morson Talent, you will play a critical role in ensuring the quality of smart metering installations in the Coventry and Warwickshire area. You will work closely with contractors and the Smart Metering Programme to drive performance and improve right-first-time completion rates.
Key Responsibilities:
- Carry out field-based audits and quality control checks on contractor work
- Provide feedback and learning points to the SM Customer Delivery Team and escalate concerns and training needs where appropriate
- Monitor, assess, and report on the quality of work carried out by contractors
- Investigate and resolve Health and Safety issues identified by contractors
Requirements:
- Excellent communication skills and experience working with internal stakeholders, contract partners, field resources, and customers
- Significant technical knowledge and experience in metering operations, installation, and/or maintenance
- Experience dealing with household and NHH customers, with a real understanding of customer needs
- Confident negotiator, skilled in making decisions and dealing with customer issues
Salary and Benefits:
£14.87-£16.41 per hour (salary equivalent 29k-32k pro rata)
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