Customer Service Advisor

1 month ago


Hartlepool, Hartlepool, United Kingdom NECSWS Full time
Job Title: Customer Service Advisor - Eligibility Services Specialist

NEC Software Solutions is seeking a highly skilled Customer Service Advisor to join our team as an Eligibility Services Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide excellent customer service to clients via phone, email, and in-person
  • Process applications, queries, and payments using the NEC system
  • Undertake eligibility checks with clients, seeking information directly from them and utilizing additional computerized interfaces for confirmation
  • Comply with processing services customer charter when dealing with all incoming and outbound calls
  • Complete statistical information as instructed by the Service Manager
  • Act on requests for support regarding system access and used by the client
  • Work as part of the team in achieving targets set by the Service Manager
  • Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner

Requirements:

  • Experience of contact / processing centre working
  • Experience of processing data with attention to detail and good accuracy
  • Excellent telephone manner
  • Knowledge of service centre processes, policies, and procedures, such as escalation procedures, service level agreements, and client service standards
  • Excellent computer skills
  • Excellent knowledge of Google Mail and its additional functions such as: Google Drives, Google Forms, etc.
  • Excellent communication and written skills with the ability to work confidently with customers and internal colleagues
  • Demonstrable track record of meeting and exceeding operational targets
  • Well organised

Benefits:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading technology company

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application.



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