Store Operations Manager

3 weeks ago

Maidstone, Kent, United Kingdom Tesco Full time
About the Role

As a Shift Leader at Tesco, you will be responsible for overseeing the store operations, ensuring a smooth and efficient customer experience. You will work closely with the store team to deliver excellent customer service, maintain a clean and well-stocked store, and meet sales targets.

Key Responsibilities

Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
Support colleagues, ensuring they deliver daily priorities and take regular breaks
Open and close the store, and complete duty cover, ensuring all decisions made are right for everyone's safety
Be the go-to person for colleagues in the absence of a manager for day-to-day queries
Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store

Requirements

Be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
Be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
Be comfortable taking the lead, and overseeing the store in the absence of your Manager
Be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues

What's in it for you

As a Shift Leader at Tesco, you will have the opportunity to develop your skills and knowledge, work in a fast-paced retail environment, and be part of a team that is dedicated to delivering excellent customer service. You will also have access to a range of benefits, including flexible working, training and development opportunities, and a competitive salary and benefits package.

About us

Tesco is a leading retailer that is committed to serving our customers, communities, and planet a little better every day. We are proud to be a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. We welcome applications from candidates who are passionate about delivering excellent customer service and who share our values of respect, integrity, and teamwork.

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