Restaurant Operations Manager

7 days ago


London, Greater London, United Kingdom Fundamental Hospitality Full time
Fundamental Hospitality seeks a skilled Restaurant Operations Manager to support the restaurant manager in monitoring daily staff performance, individual development, and new joiner training updates. This role involves reporting directly to the restaurant manager, AGM, and GM, focusing on improving staff knowledge and guest satisfaction. During service, the Restaurant manager oversees several restaurant sections and acts as MOD in the absence of the AGM and RM.

The estimated annual salary for this position is $60,000 - $80,000, based on industry standards and location. Responsibilities include:
  • Checking previous day reports
  • Conducting a daily restaurant walk-round
  • Following up on complaints and reporting to GM
  • Ensuring grooming standards are respected
  • Managing team attendance and updates
  • Conducting daily training and knowledge checks
  • Assisting the desk with customer seating
  • Following up on service updates
  • Conducting service
  • Controlling restaurant cleanliness and maintenance
  • Managing general mise en place and restaurant appearance
  • Writing daily reports

Weekly responsibilities:
  • Checking stock levels for linen, crockery, cutlery, and collaterals, and liaising with the office coordinator
  • Following up on training
  • Updating Micros if necessary
  • Preparing managers' meetings with RM/AGM and GM

Monthly responsibilities:
  • Creating and following up on FOH knowledge tests
  • Updating training packs
  • Reporting on cash tips to management
  • Providing a full team performance and training update to GM


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