Informatics Technical Specialist

3 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom Abbott Full time

The Opportunity

This position is in the Digital Health Solutions unit of Corelab Diagnostics, a global healthcare company. Our diagnostic solutions are used in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions.

As the Informatics Support Specialist, you will be the first-line helpdesk support, delivering outstanding customer service for our AlinIQ products, such as the Analyser Management System middleware.

Key Responsibilities

  • Identify customer needs, propose solutions, manage, and resolve complex problems.
  • Provide feature/product enhancement input based on customer feedback.
  • Maintain and assume accountability for a culture of high customer service.
  • Provide comprehensive support for the entire informatics solution.
  • Partner with Digital Health Solutions teams to optimize informatics solutions and offerings as well as quality of service.
  • Support post-sales informatics activities and provide expert knowledge.
  • Serve as level 1 complaint resolution via call center phone support function.

Required Qualifications

  • Bachelor's or master's degree in computer science, Information Systems, Medical or Hospital Informatics, or related disciplines or relevant experience installing, configuring, and/or maintaining diagnostics laboratory informatics applications.

Required Experience

  • Sound understanding of diagnostics laboratory workflows and related technologies.
  • Demonstrated understanding of one or more products such as laboratory information systems, middleware, and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
  • Hands-on experience implementing, configuring, training, and supporting one or more laboratory information systems mentioned above is highly desirable.
  • Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently.
  • Technical proficiency with general business applications such as MS Office, MS Project.
  • Strong verbal and written communication skills with excellent customer-facing capabilities.
  • Attention to detail and a concern for quality; action-oriented for solving problems.
  • Able to improve and willing to bring ideas forward, mitigate/resolved escalated issues.
  • Customer-focused with great interpersonal skills.
  • Team players with awareness/experience of the business.

What We Offer

As a global healthcare company, we offer a fantastic range of benefits, including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.

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