Marketplace Operations Coordinator

1 week ago

London, Greater London, United Kingdom ASOS Full time

About the Role

The ASOS Marketplace is undergoing an exciting transformation, and we're looking for a proactive and dynamic Seller Coordinator to support its execution. You will be joining our ASOS Marketplace team to support the onboarding journey for sellers, helping to ensure a successful and timely launch of sellers on our platform. You will work at pace and drive progress of sellers through key onboarding steps, providing administrative support and being the direct point of contact for seller queries.

Key Responsibilities

  • Provide administrative support for marketplace sellers onboarding onto ASOS, supporting sellers to progress at pace through key steps from account setup to launch.
  • Proactively manage seller queries pre-launch and post-launch on ASOS, ensuring seller queries are resolved or escalated to relevant teams in a timely fashion.
  • Create and maintain seller training material to scale seller knowledge, enabling sellers to self-serve key onboarding steps and troubleshoot common issues.
  • Accumulate sufficient knowledge of seller standards and the seller portal, Mirakl, to support in answering seller queries, and approve product go lives where needed.
  • Support the Seller team to create and distribute key account management packs and surveys.
  • Support the Marketing team to coordinate seller content for key campaigns and onsite visibility initiatives.
  • Demonstrate a fundamental understanding of vintage sellers and online marketplaces; support the vintage seller manager to drive success of vintage sellers on ASOS.

About You

We're looking for someone with a keen interest in fashion and sustainable fashion, and the following attributes:

  • Strong written and verbal communication skills.
  • Extremely organised and able to manage time efficiently.
  • Self-motivated and a self-starter.
  • Able to adapt and respond to change.
  • Data-driven with excellent attention to detail.
  • Team player.
  • Service-orientated.
  • Knowledge of vintage fashion and core trends within this sector.

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