Service Delivery Director

3 weeks ago


Guildford, Surrey, United Kingdom Explore Learning Full time

Unlock the Potential of Education

At Explore Learning, we're on a mission to revolutionize the way children learn. As a Service Delivery Manager, you'll play a pivotal role in our journey, driving business growth, education delivery, and customer experience.

Key Responsibilities:

  • Business Growth: Deliver outstanding service to families, ensuring sustainable growth and enhancing our online reputation. Take individual accountability for the growth of your centre, adapt to specific needs, and make decisions supporting profitability, pioneering change and new initiatives.
  • Education Delivery: Embark on a journey to champion fearless learning, implementing interventions for ongoing progress and continuous improvement in the UK, 11+, and GCSE curricula. Tailor education offerings to meet families' goals, embodying Tutor Role Objectives.
  • Lead & Develop: Actively develop your team, providing coaching and support for enhanced performance and engagement. Create a welcoming online environment, encouraging every team member's potential, proactively addressing challenges for the best outcomes.
  • Customer Experience: Build authentic relationships with families, ensuring meaningful interactions and tailored experiences. Uphold consistent expectations, collaborating closely with other online managers for a seamless new member journey, prioritising children's wellbeing and development in all interactions.

What We're Looking For:

  • Passion for Education: Demonstrate a genuine passion for business growth and education, with a proven track record in a goal-driven environment.
  • Strategic Decision-Maker: Capable of making informed decisions for families and the broader business.
  • Organisational Skills: Possess strong organisational skills, enabling you to manage multiple responsibilities, work at pace, and prioritise effectively.
  • Exceptional Communicator: Clear, credible, and inspiring communicator, fostering positive interactions internally and with families.
  • Inspiring Leadership: Motivational approach to leading and developing others, creating a positive team environment.
  • Customer Focus: Understand the importance of a customer-facing role and can give their full attention during working hours, particularly from 3-8pm, handling phone calls and Teams interactions effectively.

What's in it for You:

  • Pioneering Opportunity: Be a part of the fastest-growing arm of our business and help shape the future of online education.
  • Supportive Environment: Work closely with your team and collaborate with the wider online team, fostering a collaborative and innovative atmosphere.
  • Career Growth: Take on a challenging role where you can develop your skills, contribute meaningfully, and advance in your career.
  • Remote Work: Enjoy the benefits of remote work while making a real difference in the lives of our students and families.

Logistics:

Due to the popularity of the role, not all applications will be shortlisted to the interview stage.

Starting salary: £25,750 + a pay progression of up to £4500 in your first year if you progress to our Lead role.

Contract: Full-time, permanent contract working fully remotely.

Working Hours (typical week): Tuesday 11am - 8pm, Wednesday 11am - 8pm, Thursday 11am - 7pm, Friday 9am - 6pm, Saturday 9am - 5pm. OR Sunday 9am - 5pm, Monday 11am - 8pm, Tuesday 11am - 8pm, Wednesday 11am - 7pm, Thursday 9am - 6pm.

Holidays: 28 annual days + 2 well-being and volunteer days. Increased holiday allowance for length of service.

Wellbeing: Discounted gym memberships and sportwear, free counselling, cycle to work scheme and a discounted tastecard

Benefits: Referral bonus, staff discounts, enhanced parental leave and pension

All successful applicants will undertake employment reference checks, and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.



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