Service Delivery Director
3 weeks ago
Unlock the Potential of Education
At Explore Learning, we're on a mission to revolutionize the way children learn. As a Service Delivery Manager, you'll play a pivotal role in our journey, driving business growth, education delivery, and customer experience.
Key Responsibilities:
- Business Growth: Deliver outstanding service to families, ensuring sustainable growth and enhancing our online reputation. Take individual accountability for the growth of your centre, adapt to specific needs, and make decisions supporting profitability, pioneering change and new initiatives.
- Education Delivery: Embark on a journey to champion fearless learning, implementing interventions for ongoing progress and continuous improvement in the UK, 11+, and GCSE curricula. Tailor education offerings to meet families' goals, embodying Tutor Role Objectives.
- Lead & Develop: Actively develop your team, providing coaching and support for enhanced performance and engagement. Create a welcoming online environment, encouraging every team member's potential, proactively addressing challenges for the best outcomes.
- Customer Experience: Build authentic relationships with families, ensuring meaningful interactions and tailored experiences. Uphold consistent expectations, collaborating closely with other online managers for a seamless new member journey, prioritising children's wellbeing and development in all interactions.
What We're Looking For:
- Passion for Education: Demonstrate a genuine passion for business growth and education, with a proven track record in a goal-driven environment.
- Strategic Decision-Maker: Capable of making informed decisions for families and the broader business.
- Organisational Skills: Possess strong organisational skills, enabling you to manage multiple responsibilities, work at pace, and prioritise effectively.
- Exceptional Communicator: Clear, credible, and inspiring communicator, fostering positive interactions internally and with families.
- Inspiring Leadership: Motivational approach to leading and developing others, creating a positive team environment.
- Customer Focus: Understand the importance of a customer-facing role and can give their full attention during working hours, particularly from 3-8pm, handling phone calls and Teams interactions effectively.
What's in it for You:
- Pioneering Opportunity: Be a part of the fastest-growing arm of our business and help shape the future of online education.
- Supportive Environment: Work closely with your team and collaborate with the wider online team, fostering a collaborative and innovative atmosphere.
- Career Growth: Take on a challenging role where you can develop your skills, contribute meaningfully, and advance in your career.
- Remote Work: Enjoy the benefits of remote work while making a real difference in the lives of our students and families.
Logistics:
Due to the popularity of the role, not all applications will be shortlisted to the interview stage.
Starting salary: £25,750 + a pay progression of up to £4500 in your first year if you progress to our Lead role.
Contract: Full-time, permanent contract working fully remotely.
Working Hours (typical week): Tuesday 11am - 8pm, Wednesday 11am - 8pm, Thursday 11am - 7pm, Friday 9am - 6pm, Saturday 9am - 5pm. OR Sunday 9am - 5pm, Monday 11am - 8pm, Tuesday 11am - 8pm, Wednesday 11am - 7pm, Thursday 9am - 6pm.
Holidays: 28 annual days + 2 well-being and volunteer days. Increased holiday allowance for length of service.
Wellbeing: Discounted gym memberships and sportwear, free counselling, cycle to work scheme and a discounted tastecard
Benefits: Referral bonus, staff discounts, enhanced parental leave and pension
All successful applicants will undertake employment reference checks, and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
-
Director of Client Legal Services
1 month ago
Guildford, Surrey, United Kingdom Haut Mz Full timeAbout the RoleWe are seeking an experienced solicitor to join our team as Director of Client Legal Services. As a key member of our management team, you will be responsible for ensuring the delivery of high-quality legal services to our clients. Your expertise will be invaluable in helping us to develop and maintain excellent relationships with our clients,...
-
Service Delivery Manager
4 weeks ago
Guildford, Surrey, United Kingdom Disability Challengers Full timeAbout the Role:We are seeking a skilled Service Delivery Manager to join our team at Challengers, a voluntary sector organisation providing play and leisure services to disabled children and young people across Surrey, Hampshire and in Richmond.Key Responsibilities:Manage and deliver services to meet the needs of our clients.Work closely with our teams to...
-
Service Delivery Specialist
4 weeks ago
Guildford, Surrey, United Kingdom Baxi Full timeJob SummaryWe are seeking a skilled Service Delivery Specialist to join our team at Baxi. As a Service Delivery Specialist, you will be responsible for visiting customers' properties to carry out a variety of work, including diagnostics and breakdowns, as well as emergency repairs and annual servicing.Key ResponsibilitiesVisit customers' properties to carry...
-
Delivery Service Representative
3 days ago
Guildford, Surrey, United Kingdom Ocado Logistics Full timeOur Mission: At Ocado Logistics, we're committed to providing an outstanding customer experience. As a Customer Delivery Driver, you'll play a vital role in achieving this goal, ensuring that top-quality products reach customers on time and efficiently.Salary and Package: The estimated salary for this position is £13.22 per hour, with the potential to earn...
-
Service Delivery Technician
3 days ago
Guildford, Surrey, United Kingdom The AA Full timeKey ResponsibilitiesAttend appointments and complete service inspectionsHandle breakdowns and perform on-the-spot repairsProvide first-class service and repair work at customers' workplaces or homesAs a Service Delivery Technician, you will be the friendly face of our company, providing excellent customer service and ensuring that customers are satisfied...
-
Estate Strategy Delivery Manager
2 months ago
Guildford, Surrey, United Kingdom Service Care Solutions Ltd Full timeAbout the Role:We are seeking a highly skilled Estates Strategy Delivery Manager to oversee the delivery of development projects and estates strategy across Surrey and Sussex Police property portfolios. The successful candidate will play a key role in managing projects related to property disposals, refurbishments, new builds, and collaboration with other...
-
Service Delivery Specialist
3 weeks ago
Guildford, Surrey, United Kingdom Universal Business Team Full timeAt Universal Business Team, we are seeking a highly skilled Service Delivery Specialist to join our vibrant team of professionals. As a Service Delivery Specialist, you will be responsible for delivering exceptional customer service through expert product and technical knowledge, reinforcing our brand.Main Responsibilities:Install, commission, service, and...
-
Accounting Services Director
2 days ago
Guildford, Surrey, United Kingdom BDO UK LLP Full timeWe are looking for an experienced Accounting Services Director to join our team of experts in providing high-quality advice and solutions to entrepreneurial organisations.You will be responsible for managing client portfolios, including engagement, billings, and cash collection. You will also provide tax compliance and advisory services using shared...
-
Accounting Services Director
6 days ago
Guildford, Surrey, United Kingdom RSM Full timeJob SummaryWe are seeking an experienced Accounting Services Director to join our financial reporting advisory national team, focusing on clients in the London and Southern region. The successful candidate will have a strong background in financial reporting and accounting, with excellent leadership and management skills.Key Responsibilities:Leading a team...
-
Tax Director
1 month ago
Guildford, Surrey, United Kingdom PRO-TAX RECRUITMENT LIMITED Full timeCorporate Tax Associate Director OpportunityWe are seeking a highly experienced Corporate Tax Associate Director to join our dynamic team in Guildford. As a key member of our tax advisory team, you will be responsible for leading and managing a portfolio of corporate tax clients, providing expert tax advice on a wide range of matters, including corporate...
-
Service Delivery Specialist
4 weeks ago
Guildford, Surrey, United Kingdom Universal Business Team Full timeWe are seeking a skilled Service Delivery Specialist to join our team at Universal Business Team. As a key member of the team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.The ideal candidate will have a strong background in maintenance and repair, with excellent communication and...
-
Project Director
1 month ago
Guildford, Surrey, United Kingdom Galliford Try Group Full timeProject Director – BuildingAn exciting opportunity has arisen for a Project Director to join the team at Galliford Try within our Building (Southern) Business.As Project Director, you will report to the Area Director and be responsible for the successful delivery of complex projects, safely, on time, to specification, and to the satisfaction of the...
-
Service Delivery Coordinator
1 week ago
Guildford, Surrey, United Kingdom CV-Library Full timeContract Administrator and Scheduler (Contact Centre Team)About the Role:We are seeking a highly organized Service Delivery Coordinator to join our Contact Centre Scheduling team. As a key member of the team, you will assist in planning and delivering work via our mobile engineering workforce using our scheduling and work management software.Your primary...
-
Senior Planning Director
3 weeks ago
Guildford, Surrey, United Kingdom Carrington West Full timeJob Title: Senior Planning DirectorJob Description:We are seeking a talented Senior Planning Director to join our team at Carrington West. As a Senior Planning Director, you will be responsible for leading and managing a diverse portfolio of planning projects, ensuring timely and successful delivery. You will provide expert advice and guidance on planning...
-
Strategic Operations Director
4 weeks ago
Guildford, Surrey, United Kingdom Your World Recruitment Full timeJob Title: Strategic Operations DirectorDivision: Access and MedicineJob Type: TemporarySector: HealthcareJob Overview: We are seeking a highly skilled Operations Director to lead the Urgent and Emergency Care services of our NHS Trust.Key Responsibilities:Provide strategic direction and leadership to ensure the care we provide remains of outstanding...
-
Tax Advisory Director
1 month ago
Guildford, Surrey, United Kingdom Pro-Tax Full timeCorporate Tax Associate DirectorGatwickPro-Tax is seeking a Corporate Tax Associate Director to join their dynamic team in Gatwick. This is a fantastic opportunity to work with a diverse portfolio of clients, including large multinational corporations and fast-growing SMEs, providing strategic tax advice and solutions.Lead and manage a portfolio of corporate...
-
Tax Advisory Director
1 month ago
Guildford, Surrey, United Kingdom Pro-Tax Full timeCorporate Tax Associate DirectorGuildfordPro-Tax is seeking a Corporate Tax Associate Director to join their dynamic team in Guildford. This is a fantastic opportunity to work with a diverse portfolio of clients, including large multinational corporations and fast-growing SMEs, providing strategic tax advice and solutions.Lead and manage a portfolio of...
-
Director of Tax Innovation
6 days ago
Guildford, Surrey, United Kingdom Pro-Tax Full timeWe are looking for a highly skilled Director of Tax Innovation to lead our R&D tax team. As a key member of our leadership team, you'll play a pivotal role in shaping our tax strategy and driving innovation across the business.In this role, you'll be responsible for developing and implementing innovative R&D tax solutions, working closely with clients to...
-
Project Director
4 weeks ago
Guildford, Surrey, United Kingdom Galliford Try Holdings plc Full timeProject Director - BuildingAn exciting opportunity has arisen for a Project Director to join our team at Galliford Try within our Building (Southern) Business.As Project Director, you will report to the Area Director and be responsible for the successful delivery of complex projects, safely, on time, to specification, and to the satisfaction of the...
-
Tax Director
1 month ago
Guildford, Surrey, United Kingdom Pro-Tax Full timeAbout the Role:We are seeking a highly skilled Tax Director to join our M&A team in Guildford. As a VAT Associate Director, you will be responsible for managing a diverse range of transactions and VAT-related projects.Key Responsibilities:Conduct indirect tax due diligence, identifying VAT risks and making commercial recommendations for both buyers and...