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Support Associate

2 months ago


London, Greater London, United Kingdom Henderson Drake Full time

About Henderson Drake

Henderson Drake is a leading provider of Enterprise Performance Management (EPM) solutions that specializes in delivering customized financial and operational planning services across a diverse range of industries.

Job Summary

We are seeking a highly skilled Support Associate to join our team as a Financial Planning Specialist. As a key member of our team, you will provide day-to-day support for TM1 applications, including troubleshooting and resolving issues.

Key Responsibilities

  • Provide technical support for TM1 applications, including troubleshooting and resolving complex issues.
  • Collaborate with senior consultants to deliver high-quality solutions that align with clients' business objectives.
  • Support the integration of TM1 with other systems and tools as required.
  • Maintain detailed documentation of configurations, processes, and client interactions.
  • Participate in training sessions to stay up-to-date with the latest TM1 features and best practices.

Requirements

  • A basic understanding of IBM TM1 (Planning Analytics) and its components.
  • Experience or knowledge in financial modeling, budgeting, forecasting, or related areas is a plus.
  • Bachelor's degree in Finance, Business, Information Technology, or a related field is preferred.