Service Delivery Manager

1 month ago

Nelson, Lancashire, United Kingdom HealthcareNZ Limited Full time
About the Role

We are seeking a highly skilled and experienced Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for leading a team of support workers to ensure the people we support are placed at the heart of everything we do.

Your Responsibilities
  • Build and maintain an engaged, motivated and high performing team across the services you lead
  • Monitor and effectively manage the quality performance of services
  • Deliver appropriate quality-of-life, clinically informed, person-centric support for the people we support in our services
  • Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met
  • Build and maintain strong, open communication with the people we support, and their families/whanau, communities, and natural support networks
What You Will Bring
  • Experience in disability
  • Experience in a service management/operations role, preferably within the disability or community services sectors
  • Strong leadership experience, a passion and expertise for developing skills in others
  • Previous financial and budget management experience
  • Excellent interpersonal, communication and influencing skills, and highly developed emotional intelligence
  • A love of problem solving combined with resilience to cope with unexpected situations
  • Excellent planning and organisational skills

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