Senior Digital Strategy Manager

4 days ago

Luton, Luton, United Kingdom TUI Full time
About the Job

We are seeking a highly skilled Digital Strategy Manager to lead our digital transformation efforts and drive business growth.

Key Responsibilities
  • Develop and execute a comprehensive digital strategy to drive customer engagement and conversion.
  • Lead the development of our digital customer journey roadmap, ensuring alignment with business objectives and customer needs.
  • Oversee digital governance, including scope definition, prioritization, and stakeholder management.
  • Collaborate with cross-functional teams to drive digital innovation and improvement.
  • Analyze customer and operational feedback to inform digital product development and drive business value.
  • Build and maintain strong relationships with senior stakeholders across the organization.
About You
  • Proven experience in digital customer experience, product strategy, and digital transformation.
  • Excellent communication and influencing skills, with the ability to story-tell and engage various audiences.
  • Strong business acumen, with a solid understanding of product discovery, planning, and development.
  • Demonstrated experience in setting clear KPIs, OKRs, and goals for yourself and your team.
  • Customer and commercially focused, with a passion for operational excellence.
About Our Offer
  • Fantastic holiday benefits, including discounts, special offers, and the ability to purchase additional 'TUI time off.'
  • Health and wellbeing support in five key areas – Financial, Health, Social, Community, and Career.
  • Discretionary Bonus Scheme.
  • Private Medical Insurance, single cover with option to add dependants.
  • Pension scheme and life assurance.

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