Technical Support Specialist

2 days ago


Bristol, Bristol, United Kingdom Amazon Full time
Job Description:

Award-winning Amazon Transportation Services is seeking a skilled Techincal Technician to create a best-in-class network and maintain sustainable yard systems within our EU operations.

This position will support leaders in maintaining and troubleshooting systems and technology related to the yard, as well as process validation in relation to the systems used by field teams. As a TOM Technician, you will be responsible for implementing technical solutions and providing high-quality support for computer and electronic hardware and operating systems, and software used in TOM managed yards.

Main Responsibilities:

  • Align with operations team to understand tools and systems not working correctly and remedy as appropriate
  • Take ownership of existing systems and technology part of TOM gate and yard operations, including approved systems not yet implemented at respective site
  • Provide tech support on tools such as ALPR, R4G, RFID, and LiDAR for TOM operations
  • Monitor processes through systems and technology to identify deviation from standard work
  • Pilot test updates to existing tools and implementation of new hardware, software, cameras, and computer instrumentation
  • Deep dive and identify process improvement opportunities in using yard and gate technology effectively to help TOM team be more efficient and reduce process time
  • Manage and communicate system performance issues
  • Flexibility to travel up to 50% within a 70-mile radius from home location
  • Ability to move up to 49lbs as well as stand and walk during 8 hours at a time
Requirements:
  • A high school diploma, GED or equivalent
  • Microsoft Excel proficiency (1+ years of experience)
  • 2+ years of experience troubleshooting hardware technology involving various computer hardware components
Preferred Qualifications:
  • Bachelor's degree in Engineering or Computer Science in STEM field or 2+ years of professional or military experience in related job occupation skill
  • 2+ years of experience troubleshooting and repairing electronic equipment such as tracking devices, cameras, sensors, PCs, etc.
  • 2+ years of experience in administrative support with project/data management
  • Working knowledge of RFID, Camera, Sensors, and Tractor-based equipment and connectivity
  • Ability to operate in an ambiguous environment where end result is not always apparent
  • History of teamwork and ability to work successfully with limited supervision


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