Front Desk Manager

5 days ago


Sutton Coldfield, Birmingham, United Kingdom The Belfry Hotel & Resort Full time

The Belfry Hotel & Resort is seeking a skilled Front Desk Manager to join their team. This is a key role in ensuring exceptional guest service and the smooth operation of the front desk.

About the role

This is a 40-hour per week position, working 5 days out of 7. As Front Desk Manager, you will be responsible for supervising and training the front desk team, producing rotas, and managing the guest journey.

Key responsibilities

  • Supervising and training the front desk team to deliver exceptional guest service
  • Producing rotas to ensure adequate staffing levels
  • Managing guest queries and concerns
  • Performance management of the front office team

About you

Previous experience in a similar role, preferably in a large hotel environment, is essential. You will be an inspirational leader, passionate about delivering excellent guest service, and approachable and friendly in your communication style.

Benefits

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Discounts on resort facilities and services
  • Access to online learning platform, The Belfry Campus

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