Front Desk Manager
5 days ago
The Belfry Hotel & Resort is seeking a skilled Front Desk Manager to join their team. This is a key role in ensuring exceptional guest service and the smooth operation of the front desk.
About the role
This is a 40-hour per week position, working 5 days out of 7. As Front Desk Manager, you will be responsible for supervising and training the front desk team, producing rotas, and managing the guest journey.
Key responsibilities
- Supervising and training the front desk team to deliver exceptional guest service
- Producing rotas to ensure adequate staffing levels
- Managing guest queries and concerns
- Performance management of the front office team
About you
Previous experience in a similar role, preferably in a large hotel environment, is essential. You will be an inspirational leader, passionate about delivering excellent guest service, and approachable and friendly in your communication style.
Benefits
- Competitive salary and benefits package
- Opportunities for career development and progression
- Discounts on resort facilities and services
- Access to online learning platform, The Belfry Campus
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