German Speaking Customer Service Representative

1 month ago


Burnley, Lancashire, United Kingdom Ralph Recruitment Ltd Full time
Job Title: German Speaking Customer Service Advisor

We are seeking a highly skilled and fluent German speaker to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in Germany.

Key Responsibilities:
  • Deliver an exceptional customer experience by promptly responding to and resolving customer inquiries and complaints via phone, email, and messaging services.
  • Provide product training, support, and progression to ensure customers receive the best possible service.
  • Proactively anticipate and resolve customer issues, including communicating with third-party suppliers and managing orders.
  • Accurately create new sales and after-sales orders.
  • Proactively resolve customer complaints through to resolution, including finding and contacting customers who have left low-scored feedback.
Requirements:
  • Fluent in German.
  • Experience of working in a contact centre performing a customer-facing role, dealing with complaints and problem resolutions via email, messaging services, social media, and telephone.
  • Experience of working in an alternative customer service environment.

We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development. If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you.



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