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Field Service Technician

1 month ago

London, Greater London, United Kingdom Boost inc Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Boost inc. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers across the UK.

Key Responsibilities
  • Provide preventive maintenance and installations for vending machines, ensuring they are in good working condition and meet the required standards.
  • Install new vending machines, conduct on-site testing, and provide training to customers on how to use the machines.
  • Respond to reported machine breakdowns, diagnose the issue, and repair or replace the machine as needed.
  • Work closely with the helpdesk team to resolve technical issues and provide support to customers.
  • Manage your vehicle spare part stock and tools to ensure you have the necessary equipment to complete tasks efficiently.
  • Ensure all activities are recorded correctly and communicated in line with company guidelines, keeping stakeholders updated and clients informed.
Requirements
  • Work experience as a Field Service Engineer or comparable role, preferably in the vending or automated retail industry.
  • Strong technical aptitude, with excellent fault-finding skills and the ability to troubleshoot complex hardware and software issues.
  • Good communication and customer service skills, with the ability to work with customers to resolve technical issues.
  • Ability to work independently, with minimal supervision, and as part of a team to achieve business objectives.
  • Fluency in English, with the ability to communicate effectively with customers and colleagues.
About Us

Boost inc is a fast-growing startup in the vending industry, providing innovative solutions to businesses of all sizes. We are committed to delivering exceptional customer service and support, and we are looking for talented individuals to join our team.