Head of Commercial Support Operations
3 weeks ago
Join Crédit Agricole Group as a key member of the UK Financing and Client Services department, where you will play a vital role in ensuring the optimal functioning of the KYC Corporate activity. As the manager of the KYC Support to Front (KYC S2F), you will be responsible for leading and supervising a team, contributing to the development of the service, and interacting with UK business lines on a daily basis.
Key Responsibilities:- Implement priorities defined by the Filière Tiers (GCO/CLD), Client lifecycle & data management team & FCS HO.
- Collect necessary information from clients and ensure the completeness of KYC Corporate files in liaison with GRM teams.
- Ensure proper completion of tasks (quality and deadline) and achievement of objectives via KPIs.
- Support WRMs in executing remediation of third-party compliance data.
- Provide technical expertise to the team and ensure continuity of services by anticipating resource requirements.
- Act as a key stakeholder in KYC data governance & London KYC Committee.
- Lead/Support required initiatives or projects.
- Participate in the selection process of new recruits in charge of assisting WRMs.
- Encourage team spirit, motivate employees, and support them in times of difficulty.
- Provide reporting to KYC S2F Head Office in Paris.
- Participate in KYC S2F monthly meetings.
As a key member of the team, you will be responsible for ensuring the delivery of an excellent Client Onboarding & KYC Periodic reviews, through a combination of outstanding execution capability and deep technical knowledge. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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London, Greater London, United Kingdom HEAD OFFICE Full time{"h1":{"text":"Head of Commercial Management"}},About the Role:We are seeking a highly skilled and experienced professional to lead our commercial management team. The successful candidate will be responsible for developing and implementing a comprehensive customer acquisition strategy aligned with our customer plan and overall brand and customer...
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