Operational Team Leader Position

1 week ago


Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time
About the Role

This Operational Team Leader position is an exciting opportunity to oversee and coordinate team activities, ensuring a smooth and efficient operation. Reporting directly to the Operations Manager, you will lead your team in achieving Service Level Agreements (SLAs) while managing work orders and employee workload.

The role involves steering, coordinating, and implementing processes as well as planning daily business activities. As the first point of contact for process and technical faults, you will forward reports to relevant departments and identify issues or problems to initiate corrective measures.

Key Responsibilities:

  • Lead and manage the team to achieve and exceed SLAs.
  • Distribute work orders and ensure employee workload is managed efficiently.
  • Steer, coordinate, and implement processes, including daily business activity planning.
  • First point of contact for all process and technical faults, forwarding reports to involved departments.
  • Identify issues or problems, initiating corrective measures and success control.
  • Ensure SLA compliance.
  • Work within the SAP system.
  • Participate in resource planning (staff and infrastructure).
  • Create and evaluate reports.
  • E nsure quality and service level specifications are met.
  • Manage people effectively.
About You

To be successful in this role, you should have experience working with computerized systems and possess excellent time management and organization skills. Strong communication and numerical skills are essential, along with attention to detail and the ability to demonstrate ownership over issues from start to finish.

You will also be able to show strong customer focus, reliability, and good record-keeping skills. A background in temperature-controlled environments is advantageous.

About Us

Bertelsmann SE & Co. KGaA offers a competitive salary package that includes 25 days annual leave with the option to purchase additional days. We also provide a pension contribution, life assurance policy, and Employee Assistance Programme. Furthermore, you will enjoy free car parking and access to our Employee Discount Scheme through Treats.


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