Network Capacity Planning Specialist
4 weeks ago
We are seeking a highly skilled Capacity Manager to join our Smart DCC team. In this role, you will be responsible for ensuring that our infrastructure and network capacity remain stable, reliable, and able to respond to changes and future demands.
Key Responsibilities- Act as a subject matter expert for service and component capacity that makes up the DCCs large and technically challenging secure data network.
- Build effective partnerships across the business to identify and understand performance and capacity needs, demand pipeline, and future growth.
- Ensure that DCC infrastructure, network, and application capacity remains fit for purpose, stable, reliable, and able to respond to changes and future demands.
- Work with our service providers to ensure ongoing improvements and value for money for our customers, with the objective of reducing charges for our customers.
- Own the delivery of capacity programs, that support the re-use of DCC capabilities in contexts other than smart metering or even outside the energy sector.
- Partner with DCC Technical Architects and Data Science to provide an agile and flexible approach to capacity management that supports the needs of our customers in terms of data and connectivity.
- Drive the diagnosis and resolution of capacity or performance-related issues working with other ITIL functions.
- Oversee the production and maturing of Service Provider Capacity plans to predict performance and capacity needs and the production of regular management reports and dashboards.
- Draft and maintain policy, standards, and procedures for capacity management and planning and identify and drive opportunities to create or improve processes.
- Provide expert guidance and support to broader Service Operations optimization initiatives.
- Produce capacity and performance impact assessments to understand the impact of operational changes, maintenance, projects, and programs, on the baseline performance and capacity utilization of the solutions.
- Build and maintain capacity and performance models to predict capacity break points and bottlenecks.
We are the Smart DCC, a leading provider of technology-enabled business services. We are committed to making Britain more connected, so we can all lead smarter, greener lives. We believe in making a difference and depend on each other and hold each other accountable.
What We OfferWe offer a range of benefits, including access to training and development opportunities, a competitive salary, and a positive work-life balance. We are an inclusive and diverse organization that values and respects all employees. We are committed to creating a better outcome for everyone.
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