Utility Support Specialist

3 days ago


Londonderry County Borough, United Kingdom Firstsource Solutions UK Ltd Full time

Key Responsibilities

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  • Provide exceptional customer service, responding to customer queries and concerns in a timely and professional manner.
  • Show continuous support and help customers with technical issues related to their online accounts or Smart Meters.
  • Upsell the benefits of a Smart Meter, aiming to have one installed, and assist with organizing home moves, answering general enquiries, and educating customers on how to manage their energy usage and bills.
  • Handle customer objections and potential complaints, ensuring you are doing the right thing for our customers and matching products to their needs.
  • Guide customers in resolving their issues, providing ongoing support and assistance as needed.

Benefits

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We offer a competitive salary of £22,584.43 per annum (fortnightly pay), plus opportunities for bonuses and incentives. Our comprehensive training program ensures you have the skills and knowledge required to excel in this role. Additionally, we provide access to hundreds of discounts, a healthcare plan, and increasing holiday days with each year of service.



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