Customer Support Associate

2 days ago

Brighton, Brighton and Hove, United Kingdom INSHUR Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Associate to join our team at INSHUR. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • Provide timely and professional support to customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a courteous and efficient manner
  • Adhere to our customer support team's SLAs and KPIs
  • Ensure customer satisfaction by providing personalized support and making customers feel valued
  • Have a thorough understanding of our insurance products and use this knowledge to answer customer queries
  • Accurately log customer information and policy details in our in-house systems
  • Assist in processing renewals, mid-term adjustments, and cancellations for existing insurance policies
  • Identify opportunities to improve our customer journey and suggest effective solutions
  • Perform other administrative tasks as required and provide cover for other team members
Requirements
  • Minimum of three years of experience in a high-performing customer support environment
  • Fluent in English (additional languages such as French, Spanish, and Dutch are an asset)
  • Excellent verbal and written communication skills
  • Experience with Zendesk and customer-facing knowledge bases is an advantage
  • Ability to multitask, prioritize tasks, and manage time effectively
  • Team player with a motivation to go above and beyond for our customers
  • Experience working in a regulated environment
  • Ability to adapt to changing situations without compromising standards
What We Offer

We provide a friendly and stimulating work environment that encourages growth, learning, and development. Our hybrid working model allows for flexibility and work-life balance. We offer a competitive salary, stock options, and a comprehensive benefits package, including private healthcare, life insurance, and 13 weeks of full pay parental leave. We also provide annual training allowances and regular learning opportunities.

We are an equal opportunities employer and welcome applications from diverse backgrounds. Our office is child-friendly, dog-friendly, and fully wheelchair-accessible. We are flexible on working arrangements and would be happy to discuss part-time, job-share, or other flexible arrangements with the right candidate.

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