Residential Services Supervisor

5 days ago


Great Yarmouth, Norfolk, United Kingdom TRCGroup Full time

About the Job:

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We are seeking a highly motivated Hospitality Manager to join our team at the TRCGroup in Great Yarmouth. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences for our residents.

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Job Summary:

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The Hospitality Manager will be responsible for overseeing the daily operations of our hospitality services, including food service, housekeeping, and maintenance. You will work closely with our chef to design and deliver menus that meet dietary requirements and preferences.

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Key Responsibilities:

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  1. ">
  2. Develop and implement effective strategies to ensure resident satisfaction and loyalty.">
  3. Oversee the day-to-day operations of our hospitality services, including food service, housekeeping, and maintenance.">
  4. Collaborate with our chef to design and deliver menus that meet dietary requirements and preferences.">
  5. Maintain accurate records of staff performance, resident feedback, and operational metrics.">
  6. Address maintenance issues promptly to maintain a clean and safe environment.">
  7. Manage the hospitality budget effectively, ensuring revenue targets are met while controlling costs.">
  8. Foster a positive work culture by promoting teamwork, continuous improvement, and exceptional customer service.">
  9. Develop and implement effective communication strategies to engage residents, families, and staff.">
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Requirements:

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  • Previous experience in a hospitality management role, preferably in a care home or hotel setting.">
  • Excellent communication, motivational, and people skills.">
  • Genuine interest in engaging residents and their families on a regular basis.">
  • Organizational skills with good time-keeping.">
  • Ability to work effectively as part of a team.">
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Benefits:

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  • Competitive salary of £30,000 per annum.">
  • Comprehensive induction and training program.">
  • Opportunities for career development and progression.">
  • Employee Assistance Program.">
  • Blue Light Card Scheme.">
  • Paid breaks – we believe it's essential that all staff can take breaks without fear of losing money.">
  • Free uniform and DBS provided.">
  • Regular staff social events.">
  • Free onsite car parking and close proximity to local transport links.">
  • A first-rate working environment in a purpose-built luxury home.">

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