Capacity Planning Manager

1 month ago

Surrey, United Kingdom Gartner Full time
Job Title: Capacity Planning Manager

At Gartner, we're seeking a highly skilled Capacity Planning Manager to join our team. As a key member of our operations team, you will be responsible for preparing us for future growth and rapid expansion of our Destination Conferences through long-term venue and space planning.

Key Responsibilities:
  • Create and maintain global capacity templates and roll-up documents to ensure accurate max capacity data is being documented.
  • Manage capacity conference planning with the Logistics team, working towards solutions where possible and supporting investments as required.
  • Validate attendee projections against venue max capacity and flag restrictions with Logistics for in-year conference planning and conference sell-out.
  • Project manage onsite actuals completion with Logistics and Content, analyze data to identify trends, and support a tailored capacity planning approach based on conference-specific attendee behavior.
  • Project manage Logistics capacity planning budget writing process – drive timelines, establish guidelines, trainings, and support, and review all investment requests, partnering with Financial Planning as required.
  • Support attendee revenue budget writing process, providing max capacities, reviewing revenue submission, and working towards solutions with Logistics for additional growth where required.
  • Establish and project manage the Capacity Planning process within the new Conference wrap-up process.
  • Project manage PE90 timelines to ensure logistics space utilization and capacity planning is determined ahead of inventory release. Collaborate with exhibitor operations, conference logistics, and venue selection and strategy teams to build effective solutions for additional growth.
  • Establish a capacity directory for all venues globally, including session rooms, meals, and pavilions, to enable consistency in capacity planning.
  • Determine absolute maximum capacity for all venues globally, building an automated capacity heatmap that takes into consideration attendee and exhibitor growth projections as well as venue contracting status, to support long-term planning and venue contracting.
  • Analyze space utilization and attendee behavior of member lounges, 1:1s, and registration to determine optimal space requirements/capacity and enable effective space planning.
Requirements:
  • 7+ years of progressive business experience.
  • Being extremely process-driven with strong project management skills are essential. Events knowledge is a plus – e.g., understanding of floor plans, logistical challenges, etc.
  • Exceptional problem-solving capability: You have a proven track record of solving complex problems, thinking creatively, and using data to tell a story and drive change.
  • Technical skills: You are highly proficient in Microsoft Excel and can create and maintain complex worksheets and roll-ups independently.
  • Detail-oriented: You have a critical eye for details and can effectively analyze and summarize data.
  • Fast-paced: You operate with a sense of 'urgency' and can excel in an execution-focused environment.
  • Drive/Self-sufficiency: You have a demonstrated ability to own a problem and aggressively drive from problem statement to solution in a self-sufficient capacity, even in a matrixed environment.
  • Communication skills: You are an excellent and structured verbal and written communicator with effective presentation and platform skills.
  • Executive presence: You can effectively summarize and present attendee projection findings to your manager and other senior Gartner associates.
  • Strong core values: You demonstrate integrity, collaboration, a no-limits mindset, objectivity, and consistent results using global best practices.
  • Education: Bachelor's degree required.
  • Travel: Expected travel ~10%.

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