Operational Support Associate
3 weeks ago
Our client, a highly respected local government organisation, is seeking a passionate individual to support their field operation and achieve service delivery performance targets. This role brings a variety of challenges and tasks, enabling you to make a meaningful impact in the community.
Key Responsibilities- Respond and resolve customer contacts in a professional and timely manner, adhering to associated processes and procedures.
- Record information on contacts as and when required, maintaining accurate records and systems.
- Manage and protect all customer information, including sensitive information in accordance with relevant legislation.
- Resolve dissatisfaction during the first point of contact wherever possible.
- No prior experience is needed, as we provide comprehensive training.
- BPSS clearance, handled by Adecco upon successful application.
- DBS clearance, or a willingness to obtain one.
- Outstanding communication and interpersonal skills, with an excellent standard of verbal English.
- Ability to work flexibly, both independently and as part of a dynamic team.
- Keen attention to detail and strong problem-solving abilities.
Working Shift Pattern: 5 days a week over 7 days on a rota, with shifts from 08:00 to 01:00, each lasting 8 hours. Shifts are issued on a fair rota system and cannot be chosen or selected by preference.
Hybrid Working Pattern: Successful candidates will work on site in Warrington full-time for 4-6 weeks upon commencing their assignment. Following sign-off, candidates will move to a 40/60 Hybrid model.
Training Information: Training will be a 2-week course, on-site and in-person.
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Support Care Associate
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