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Restaurant Operations Manager

2 months ago

Midlothian, United Kingdom Balmoral Hotel Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Supervisor to join our team at The Balmoral Hotel. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional service to our guests, and leading a team of dedicated staff.

Key Responsibilities
  • Support the Restaurant Management team in maintaining high standards of service and quality
  • Lead a team of staff to ensure seamless service delivery during breakfast, lunch, and dinner operations
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and control food and beverage costs, ensuring profitability and efficiency
  • Collaborate with the kitchen team to ensure menu execution and quality control
  • Provide exceptional customer service, responding to guest feedback and concerns
  • Conduct regular team meetings and training sessions to enhance staff skills and knowledge
  • Maintain a clean and safe working environment, adhering to health and safety regulations
Requirements
  • Proven experience in a similar role, preferably in a luxury hotel environment
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong knowledge of fine food and wine, with a passion for delivering exceptional customer experiences
  • Ability to work well under pressure, prioritizing tasks and managing multiple responsibilities
  • Fluency in English, with excellent written and verbal communication skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance