Sales Team Lead Manager

3 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Vodafone Full time

About the Role

We are seeking a seasoned Sales Team Lead Manager to join our dynamic team at Vodafone UK. This is an exciting opportunity for an experienced professional to lead and manage a team of skilled advisors, delivering exceptional customer service via voice channels.

Key Responsibilities:

  • Manage a team by coaching, developing, and motivating individuals to achieve best-in-class service delivery and operational efficiency.
  • Develop knowledge and skills within the team through regular training sessions and real-time feedback.
  • Perform daily management of team members, providing constructive feedback on behavior, performance, productivity, and quality.
  • Lead performance management and HR processes related to people management, employee relations, and wellbeing.
  • Create an energized, engaged, and enabled environment through high-impact communication and coaching.
  • Maintain a strong presence as a role model for leadership, promoting Vodafone Advocacy and TRUST framework values.
  • Provide timely performance updates to direct managers and leverage available training resources.

About You

We are looking for a highly motivated individual with a proven background in Consumer Sales/Contact Centre environments. Your strong operational expertise, understanding of contact centre performance metrics, and inspirational leadership will enable you to drive results in a fast-paced customer-centric environment.

Requirements:

  • Proven experience in consumer sales/contact centre roles, with a focus on leadership and team management.
  • Strong communication and decision-making skills, with a track record of success in leading teams and driving results.
  • Excellent coaching skills, with the ability to create an environment where people feel empowered and engaged.
  • Able to work in a 'fast-paced' environment, prioritizing tasks and managing multiple stakeholders.

About Vodafone UK

Vodafone UK is a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. Our focus on innovation, sustainability, and customer loyalty drives us to deliver cutting-edge products and services that enhance communication and improve lives.

Salary Range: £55,000 - £65,000 per annum (dependent on experience)



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