Communications Specialist
3 weeks ago
Service Care Solutions is seeking a skilled Communications Operator to join our team on a 10-month contract.
Job Summary:We are looking for a professional and effective customer service representative to work within the North Wales Police. The successful candidate will be responsible for providing a high-quality service to the public, receiving and resolving public enquiries, and working closely with external agencies.
Key Responsibilities:- Provide a professional and effective customer service to the public, ensuring that enquiries are resolved efficiently and effectively.
- Receive and resolve public enquiries in accordance with force policy, providing advice and taking appropriate action as necessary.
- Interrogate and analyse a broad range of information systems to assess risk and gather relevant supporting data to provide the best and safest resolution to the caller's enquiry/request.
- Record relevant information clearly and accurately into an extensive range of computer systems for a variety of intended audiences, including other police departments and external agencies.
- Liaise with external agencies as appropriate, ensuring effective communication and collaboration.
- Be responsible for the closure of incidents, ensuring that all necessary actions are taken to resolve the situation.
- Distribute messages as appropriate via the force system, including email, telephone, fax, and intranet.
- Direct the nearest police unit to an incident/emergency once the location has been identified, using 'intelligent deployment' to consider and decide upon the most appropriate resources to commit to it.
- Be fully accountable for all deployment decisions, including forward planning and management of resource options, to maximise the efficient use of available resources to respond to Priority 0 and Priority 1 events.
- Inform and direct other relevant emergency services to incidents, such as fire, ambulance, RAF Mountain Rescue, etc.
- Ability to type/word process 25-30wpm.
- Good communication skills, with the ability to work well in a team environment or on their own initiative.
- Use of information technology to an intermediate level, including Windows systems and/or relevant experience.
- Ability to evidence problem-solving skills.
- Ability to remain calm in stressful situations.
- Good geographical knowledge of North Wales.
- NVQ level 3 or equivalent qualification in Communication/Business/Customer-related field, or an equivalent amount of proven relevant experience.
- Welsh Speaking (Level 4/5).
If you are interested in this role or would like further discussion, please contact Lewis O'Donnell via email or telephone. Alternatively, if you have any friends or colleagues who may be interested, please feel free to refer them, as we have a referral scheme in place of up to £250.
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