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Trane Technologies Field Service Representative

2 months ago

Basingstoke, Hampshire, United Kingdom Trane Technologies Full time

Job Summary:

The Service Technician is a key member of our Trane Technologies team, responsible for delivering exceptional customer service and technical support in the UK region. This role plays a crucial role in maintaining customer plant and equipment, ensuring the highest standards of service are met in an efficient manner.

Key Responsibilities:

  • Customer and Technical:
    • Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
    • Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
    • Build and maintain strong relationships with customers, acting as a trusted point of contact.
    • Collaborate with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
    • Use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
    • Generate regular reports on completed invoiced work orders.
    • Foster strong relationships with customers through exceptional customer service.
    • Communicate with supervisors, regions service managers, and senior technicians, and customers on updates and to drive continuous improvement.
  • Internal Controls and Administration:
    • Proven experience in service or field-based technician role.
    • Strong knowledge of customer service principles.
    • Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
    • Effective communication skills.
    • Analytical thinking and problem-solving abilities.
    • Proficiency in using Apps, diagnostic software, and MS Office Suite.
  • Skills and Capabilities:
    • Knowledge of manufacturing industry an advantage.
    • People and communication skills with a positive mindset.
    • Able to work with minimal supervision.
    • Appropriate skilled-based certificates with F-Gas.
    • Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends, and bank holidays.
    • Proficient in using Microsoft Office Suite.
    • UK Drivers license as a company vehicle will be allocated.
    • Right to Work status confirmed for Country of application.

What We Offer:

  • Competitive salary and benefits including pension, healthcare, life insurance, and wellbeing platforms.
  • Company van.
  • A fast-paced working environment.
  • An excellent working culture and community.
  • A structured induction plan with continued learning and development.
  • A key role where you can make a direct contribution to our business.