Commercial Leadership Manager
4 weeks ago
As a Commercial Manager at Corserv, you will be responsible for providing commercial leadership to the in-house F&B and Retail teams, as well as managing all externally operated onsite concessionaires offering services to our passengers.
Key Responsibilities:
- Provide commercial leadership to the F&B and Retail team to ensure maximum productivity of the workforce, cost management, and revenue performance.
- Manage all onsite commercial concessionaires from a revenue and operational performance perspective, including Car Hire, Taxis, and Airport advertising.
- Mange the Car Park operation and revenue performance, working to determine, develop, and implement the best systems and processes to maximize revenue and provide the best-in-class customer experience.
- Ensure all net revenue per passenger targets are met and exceeded where possible.
- Develop and lead the operating model for the future development of Retail and F&B across the site.
- Ensure sustainability considerations are integrated into all commercial operations and developments.
- Be accountable for the regulatory compliance of all airport commercial operations.
- Develop commercial products and services for passengers that deliver maximum net revenue per passenger, promote regional products and suppliers, and enhance the passenger experience.
- Ensure effective and professional systems and processes are introduced and adhered to across all commercial operations.
- Ensure that all commercial operations deliver a positive and consistent customer experience that reflects the Corserv brand.
- Be an effective and proactive member of the Management Team.
- Collaborate closely with Marketing to drive revenue performance across all areas and collaborate on e-commerce and other sales solutions as appropriate.
- Collaborate with the Business Intelligence Analyst to understand the data and use it to drive revenue performance and identify and develop new business opportunities.
- Build and maintain strong relationships across multiple businesses and demonstrate strong contract management skills to extract maximum value from suppliers.
- Budget management and accountability.
Requirements:
- Proven success in profitable management of relevant commercial business.
- Team management and leadership experience.
- Basic understanding of retail and F&B practices and processes.
- Strong financial and commercial acumen and experience of revenue and margin management.
- NVQ or equivalent in relevant skill set to the role.
What's on offer:
Working with us, you will have an employee benefits package that includes:
Pension scheme with employer contribution.
Employee discount scheme and wellbeing events.
Holiday starting at 25 days and increasing to 30 days with service plus bank holidays (pro rata if part-time).
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