Care Home Operations Manager

1 week ago

Wallingford, Oxfordshire, United Kingdom Barchester Healthcare Full time
About the Role

We are seeking a highly skilled and experienced Administrator to join our team at Barchester Healthcare. As a key member of our home's management team, you will provide essential support to the General Manager, ensuring the efficient operation of our high-quality care home.

Key Responsibilities
  • Promote a Welcoming Environment: Foster a warm and inviting atmosphere for residents, staff, and visitors, creating a positive impression of our care home.
  • Manage Enquiries and Showrounds: Coordinate and manage showrounds for prospective families, utilizing our customer database to support commercial performance and conversion of enquiries.
  • Drive Occupancy and Reputation: Contribute to the occupancy and reputation of our care home as part of our community engagement team.
  • Support Resident and Family Feedback: Focus on customer care by supporting resident and family feedback.
  • Recruitment and Payroll: Assist with the recruitment of home staff, complete employment new starter checks, and arrange inductions. Prepare payroll for home-based staff.
  • HR Support: Provide advice and guidance to employees on HR-related queries using our HR tools and resources.
  • Document Management: Ensure all personal files are stored securely.
  • Meetings and Minutes: Attend meetings and produce accurate notes and minutes where required.
  • Rota Management: Ensure all rotas are complete.
  • Financial Management: Manage safe contents, petty cash, and resident fund accounts.
  • Staff Development: Update ad-hoc training, supervisions, and appraisals on staff records. Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications.
Requirements
  • Customer-Facing Experience: Previous experience in a customer-facing role.
  • HR Administration: Previous involvement in HR administration and recruitment.
  • Attention to Detail: High level of attention to detail and the ability to prioritize.
  • Technical Skills: Proficient user of Microsoft, specifically Word, Excel, and Outlook.
  • CIPD Qualification: CIPD qualification would be beneficial.
Benefits
  • Rewarding Excellence Bonus: Financially rewarded by up to £500* for a Good or Outstanding CQC inspection.
  • Refer a Friend Scheme: Unlimited access to our generous refer a friend scheme, earning up to £500* per referral.
  • Discounts and Perks: Access to a wide range of retail and leisure discounts at big brands and supermarkets.
  • Medical Specialists: Free access to medical specialists, who are available for a second opinion if needed.
  • Counselling and Legal Services: Confidential and free access to counselling and legal services.
  • Tax Code Review: Tax code review service, where we will check that you are on the right code and paying the right level of tax.
  • Staff Lottery: Option to join our monthly staff lottery alongside thousands of colleagues across the UK.

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